fbpx

Returns & Exchanges

[ux_image id=”314″ height=”82px” image_overlay=”rgb(8, 7, 7)”] [page_header type=”subnav” align=”center” title=”RETURNS & EXCHANGES”] [accordion] [accordion-item title=”RETURNS”]

All returns must be sent back within seven (7) days of the purchase date. All returned items must be in the new and unused condition, with all original tags and labels attached.

[/accordion-item] [accordion-item title=”RETURN PROCESS”]

To return an item, please email customer service at aftersales@mysasatime.com to obtain a Return Merchandise Authorization (RMA) number. After receiving RMA number, place the item in its original packaging and include your proof of purchase and mail your return to the following address:

Sasatime Ltd
Attn: Aftersales
#RMA number
1/1 4th Shop, Thomy Pitot Street
Rose Hill 71362
Mauritius

Please note, you may also return the item to our office. You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

[/accordion-item] [accordion-item title=”REFUNDS (STORE CREDIT/EXCHANGE)”]

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange.

[/accordion-item] [accordion-item title=”EXCEPTIONS”]

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please note:

  1. Sales items are FINAL SALES and cannot be returned.
  2. Product must be undamaged and sealed packaging to ensure that there has been no possibility of physical damage, Sasatime product labelling must be in place so that we have clear traceability to our original delivery. Sasatime must be able to restock and resell this product with absolute confidence.
  3. If you receive damaged product with visible damage from delivery, please report the damage to the delivery man at the time of the receipt. Please contact the Sasatime’s After Sales with details of the damage.
  4. If you are not satisfied with the product, you may return it free of charge upon delivery.
  5. Items excluded from our return policy: Kawaii Stationery.
  6. If you would prefer some personal assistance, please contact us so we can help determine how best to help you. We’ll gladly provide services or replacement according to the warranty guidelines.
[/accordion-item] [accordion-item title=”QUESTIONS”]

If you have any questions concerning our returns & exchanges policy, please contact us at:
+(230) 5 753 1275
aftersales@mysasatime.com

[/accordion-item] [/accordion]